IMPORTANT UPDATE – ISRAEL EFFECTIVE 9TH OCTOBER 2024

Effective from 09 October 2024, we have applied an embargo on the sales of all new travel insurance coverage to Israel, due to the deteriorating security and escalation of the conflict in the region.

Whilst the Australian Government’s travel advice is to reconsider your need to travel to Israel, we have assessed this against our insurance risk appetite and whether our travel insurance would provide adequate coverage under the circumstances, noting the specific terms and exclusions relevant to the current conflict. We have made the decision to cease offering cover.

As a result, no new travel insurance cover for travel to Israel can be purchased and Israel cannot be added as a destination to existing policies until further notice from 09 October 2024.

Travel policy coverage to Israel

Acts of war as well as a traveller’s choice to travel to a destination where there is an Australian Government ‘Do Not Travel’ advisory in place are generally not covered by our travel insurance policies. Refer to your policy documentation to review the specific terms and exclusions they contain.

Customers due to travel to Israel

If you have a travel insurance policy and are traveling to Israel in the near future, you will continue to be covered to the extent of the terms of your policy, unless the Australian Government changes its Smart Traveller advice for Israel to ‘Do Not Travel’, in which case further policy coverage limitations and exclusions would apply.

If your trip is affected and you wish to make a claim for our consideration, you can do so.

Customers already in Israel

If you are already in Israel you will continue to be covered to the extent of the terms of your policy but in the event of a change in travel advice to ‘Do Not Travel’ we advise you to contact our 24 hour Emergency Assistance Team for any queries and assistance in departing Israel as soon as possible – refer to your policy document for contact details.

Limits, conditions and exclusions apply under your policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance for full details.

IMPORTANT UPDATE – ISRAEL AND THE OCCUPIED PALESTINIAN TERRITORIES

On 7 October 2023, Israel declared a state of war in response to a reported attack by Hamas. Thousands have been killed or injured, and hostages have been taken. At the date of publication of this advice, the military conflict remains ongoing.

DFAT advice as at 09/10/2023:

• On 08/10/2023, DFAT has listed travel advice as ‘Do not travel to Gaza’ due to the dangerous and uncertain security situation.
• As at 08/10/2023, DFAT advise to exercise a high degree of caution in Israel and the Occupied Palestinian Territories overall due to civil unrest and the threat of terrorist attack, rocket fire and military confrontation.

DFAT updated advice as at 21/10/2023:

• DFAT advise do not travel to the West Bank (excluding East Jerusalem) due to the volatile security situation.

The situation is highly challenging and rapidly changing. We understand that you may have questions and concerns about your travel insurance coverage whether you are currently in Israel or planning to travel.

Travel Insurance Coverage

Acts of war and your choice to travel to a destination where there are Do Not Travel warnings in place are generally not covered by many of our travel insurance policies. We recommend that you refer to your policy documentation to review the specific terms and conditions that apply.

Customers Currently in Israel: If you are currently in Israel and require emergency assistance, please contact our emergency assistance team on +61 2 8055 1698.

Customers that are Due to Travel: The DFAT advice for the region is to reconsider your need to travel to Israel and the Occupied Palestinian Territories overall due to the volatile security situation, including the threat of terrorism, armed conflict and civil unrest. Furthermore, there is a ‘Do Not Travel’ warning for Gaza and border areas, and the West Bank (excluding East Jerusalem) due to ongoing armed conflict.

If you have booked travel but have not yet departed, we recommend you contact your travel agent or travel provider in the first instance about the best way to alter your trip as some travel providers may provide penalty-free options to amend your travel arrangements or refunds or credits may be available to cancel your trip.

If your trip is affected and you wish to submit a claim for consideration you can do so via:

Web: raa.tmmatravel.com.au/assets/content-data/how-to-claim

Phone: 1300 207 365

Email: [email protected]

Limits, conditions and exclusions apply under your policy. Please refer to the Product Disclosure Statement and your Certificate of Insurance (received when you purchased your travel insurance) for full details.